Positions Vacant

CEQ is an equal employment opportunity employer. Indigenous Australians are encouraged to apply.

Relief Manager

Community Enterprise Queensland

Summary: The Relief Manager is to provide effective and efficient management of the day to day operations of CEQ stores, ensuring financial viability of the store, adequate staffing levels, effective merchandising, compliance with all legislative and company policies and procedures and adherence to operational budgets under the guidance of the Retail Manager on a Relief Manager rotation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Support the financial operations of CEQ stores, including sales figures, end of day register and safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures when required
  • Lead and manage staff in the stores in accordance with contemporary human resource principles including mentoring Assistant Store Managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure and industrial instruments
  • Ensure high level of customer service is maintained
  • Manage wages within budget
  • Develop and implement staff rosters
  • Monitor store merchandising and store specials effectiveness in conjunction with Regional Manager and the Buying Department
  • Manage the stores and equipment in accordance with the Australian New Zealand Food Safety Standards Code
  • Monitor store presentation in conjunction with the Regional Manager
  • Manage all stocktakes within time frames and in accordance with CEQ Policy and Procedure
  • Assist with quarterly written assessment of each stores operations with Regional Manager
  • Monitor WH&S to ensure staff safety and a safe workplace
  • Other duties as directed by the Regional Manager.

Supervisory Responsibilities:

This position is responsible for the supervision of the Assistant Store Manager and Shop Assistants when performing the role of relief manager.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

  • Business Acumen – Understands business implications of decisions; aligns work with strategic goals
  • Problem Solving – Identifies and resolves problems in a timely manner
  • Customer Service – Responds promptly to customer needs; Meets commitments
  • Interpersonal Skills – Maintains confidentiality
  • High level written and oral communication skills
  • Teamwork – Contributes to building a positive team spirit
  • Cost Consciousness – Conserves organisational resources
  • Ethics – Treats people with respect; Keeps commitments
  • Organisational Support – Completes administrative tasks correctly and on time
  • Planning/Organizing – Prioritises and plans work activities
  • Dependability – Keeps commitments

Essential Requirements

  • Previous experience in a retail environment at a Store Manager or senior supervisory level preferably in remote and isolated locations.
  • Demonstrated ability to communicate and work in a cross-cultural environment
  • Computer literate and knowledge of Microsoft Office applications.
  • Demonstrated ability to work in a resource limited environment.
  • Work constructively in a team environment

Key Performance Indicators

  1. Financial operations of stores (including wages, end of day reconciliation, rostering, sales, stock, data entry, write offs, mark downs, refunds and overrides) is in accordance with CEQ policy and procedure
  2. The store is maintained in accordance with WH&S legislation
  3. Stocktakes are performed within timeframes and CEQ requirements
  4. Maintain the store in accordance with the Australian New Zealand Food Safety Standards Code and equipment in accordance with manufacturers specifications
  5. Supply meets demand in merchandising
  6. Store presentation is in accordance with the CEQ Food Safety Program and associated regulations
  7. Tasks are completed within agreed timeframes
  8. Human resource issues addressed at local level

Desirable Qualifications

  • Certificate iii or iv in Retail Management
  • Workplace Health and Safety Officer Certificate.

Applications

To apply for this position please email jennifer.bartlett@ceqld.org.au.

Indigenous people are encouraged to apply.

General Manager – Stakeholder Engagement

Community Enterprise Queensland

Summary:The General Manager Stakeholder Engagement is to initiate and coordinate the development of strategic relationships and partnerships with the community, local government, community service organisations and other relevant stakeholders to effect positive outcomes for CEQ. Tasks will be directed by the Chief Executive Officer (CEO).

Duties include but are not limited to:

  • Develop specific communications across multiple platforms, social media, corporate communications and media releases and presentations to effect increased engagement
  • Provide overarching advice on the development of surveys and other instruments designed to inform strategic CEQ direction
  • Manage grant funding to ensure CEQs long term sustainability
  • Maximise and manage sponsorship and partnership opportunities through event activation and media engagement
  • Manage CEQ’s donations program
  • Reinvigorate CEQ’s event calendar and maximise brand exposure
  • Work with other General Managers with community requests and provide prompt service and advice to beneficially maximise CEQ presence in the local community
  • Undertake administrative functions in connection with PR events including any local
  • Demonstrate stakeholder engagement leadership through the establishment and maintenance of strong stakeholder and community relationships to effect CEQ growth
  • Building brand awareness though our Mission, Vision and Values through social media, public meetings and stakeholder engagement
  • Leverage relationships with key Federal, State and Local Government elected leaders to further enhance CEQ position as a leading provider of essential goods and services in remote communities
  • Provide tactical information to the Board and Executive on public opinion, attitudes and issues that may affect CEQ’s risk profile
  • Collaborate with Traditional Owners, Prescribed Body Corporations and local councils to create successful partnerships that benefit CEQ and communities including leading any new ILUA negotiations
  • Manage any ILUA disputes that arise from existing ILUA’s
  • Provide strategic input into policy formulation
  • In conjunction with the General Manager Operations, ensure standards in operations are maintained
  • Develop briefs, presentations and other communications material for community engagement with key internal and external stakeholders to promote the CEQ footprint community events

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

  • Business Acumen – Understands business implications of decisions; aligns work with strategic goals
  • Problem Solving – Identifies and resolves problems in a timely manner
  • Interpersonal Skills – Maintains confidentiality
  • High level written and oral communication skills
  • Teamwork – Contributes to building a positive team spirit
  • Cost Consciousness – Conserves organisational resources
  • Ethics – Treats people with respect; Keeps commitments
  • Planning/Organising – Prioritises and plans work activities

Essential Requirements

  1. Extensive experience at a senior management level in a similar role
  2. A willingness to work in a cross-cultural environment
  3. High level persuasive and communication skills
  4. An understanding of working in a resource limited environment
  5. Working constructively in a team environment
  6. Computer literacy and knowledge of Microsoft Office applications including Excel

Key Performance Indicators

  • Community engagement secures effective working partnerships for the business
  • Community engagement strategies effect CEQ growth
  • Grant funding applications are submitted within timeframes
  • Administration tasks are completed in accordance with designated timeframes
  • Donations are managed in accordance with budgetary allowances
  • All media print and policy is to CEQ standards and social media standards
  • Media print is delivered in accordance with timeframes
  • Confidentiality is maintained at all times
  • 70% of the events calendar is attended
  • All correspondence is in accordance with CEQ standards
  • A safe environment is maintained
  • Sponsorships are managed to effect positive outcomes for the business
  • Grant funding supports CEQ’s community service obligation
  • Report stakeholder engagement activities for reporting to the CEO

Essential Qualifications/Education and/or Experience/Licences

  • Current open “c” class Queensland driver’s license

Desirable Qualifications

  • Bachelor in Public Relations/ Bachelor of Business

Work Environment

The role is based on Thursday Island with a requirement to travel to all communities including working out of the support office located in Cairns. Meetings to be attended in person, via video conferencing and teleconferencing.

Applications

To apply for this position please email jennifer.bartlett@ceqld.org.au.

Indigenous people are encouraged to apply.