Careers

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Regional Manager based in Thursday Island.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “Caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Regional Manager is responsible for the efficient and profitable operation of all the designated stores within their location. With excellent knowledge on retail operations, the Regional Manager will oversee all the financial operations of CEQ stores, including fuel outlets, sales figures, end of day registers, safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures. The role will report to the Group Retail Manager.

Qualifications & Experience
•3 years’ experience in a retail environment at a Store Manager or senior supervisory level, in remote and isolated locations preferred
•Strong experience with other administration or maintenance related roles desirable
•Certificate III or IV in Retail Management
•Certificate IV in Training and Assessment desirable but not essential.

Software & Systems Experience
•Grocery Manager or other similar inventory systems
•Time and attendance / Rostering systems preferably Human Force
•Intermediate to advanced level of competency using the Microsoft Office Suite of tools, including Outlook, Word, Excel, PowerPoint and Teams.

Team
•This position is responsible for the leadership and supervision of Store Managers at the designated CEQ stores
•Work as part of the wider Operations team and provide support to peers as required and appropriate
•Build and foster collegial relationships to ensure the productivity and success of the operations team.

Digital
•Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Operations and/or CEO.

Key Duties and Responsibilities
•Oversee the financial operations of CEQ stores, including fuel outlets and including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures
•Complete stocktakes as directed by the Group Retail Manager within time frames and in accordance with CEQ Policy and Procedure and analyse results
•Ability to lead and manage employees in CEQ stores by providing on-job training and mentoring store managers in store presentation and merchandising principles, performance management, WH&S, and CEQ policies and procedures
•Manage wages within budget guidelines
•Quarterly performance reviews on respective employees and stores are undertaken.
•Develop and implement employee rosters and assist Store Managers to maximise employing resources
•Coach store employee in customer service standards and practices
•Monitor store merchandising and store specials effectiveness in conjunction with Stores and Merchandising Department
•Manage the CEQ stores and equipment in accordance with the Australian New Zealand Food Safety Standards Code
•Monitor store presentation
•Manage schedule for store visits
•On completion of store visits, prepare detailed store report for the Group Retail Manager.
•Meet with Cairns office employee to discuss store results and provide explanation of same
•Conduct quarterly written assessment of each store’s operations
•Scheduled training program is delivered in timeframes
•Monitor WH&S to ensure employee safety and a safe workplace
•Travel to remote communities, likely involving small air and commercial ferries.
•Other reasonable duties as requested by the General Manager Operations, Retail Manager or CEO.

Essential Requirements
•Regular travel and/or residing at communities
•A collaborative and inclusive approach to working within a cross-cultural environment, where respect for and a desire to gain an understanding of traditional Torres Strait Islander and Aboriginal culture and customs is an absolute necessity
•Operating hands on in a retail environment
•Mentoring or coaching employees to enhance skills
•Demonstrated ability to work in a resource limited environment
•Current Criminal History check (no more than 3 months old).

Annual Performance Partnership
CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.
The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Your new company

CEQ is a not-for-profit organisation committed to providing essential goods and services to communities in the Torres Strait, Northern Peninsula Area (NPA) and remote Aboriginal communities. We are responsible for the operation of 30 retail stores throughout these remote areas, providing access to quality fresh food, groceries and essential services like fuel, gas, and ATM facilities.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 5 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Accommodation, Electricity and Utility bills covered.
• Reasonable Relocation expenses covered
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives
• Mobile phone

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of IT Helpdesk Team Leader.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “Caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The IT Helpdesk Team Leader is responsible for leading the helpdesk team in delivering high quality technical support across the organization. This role ensures timely resolution of IT issues, manages helpdesk operations, and supports a wide range of hardware and software systems. The Team Leader will also play a key role in mentoring staff, improving service delivery, and maintaining a customer focused support environment.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, this position will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are highly desirable.
• Current Queensland driver’s licence.
• Previous experience working in a large and complex business desirable, but not essential.

Software & Systems Experience

• Proven experience in IT support, with at least 2 years in a leadership or supervisory role.
• Strong technical knowledge of Windows, Microsoft 365, Active Directory, and common enterprise applications.
• Familiarity with ITSM tools (e.g. Kaseya, Datto).
• Excellent problem-solving and communication skills.
• Ability to manage competing priorities and work under pressure.
• Experience with hardware troubleshooting and software deployment.
• Understanding of networking fundamentals and cybersecurity best practices.

Team

• Work as part of the Information Technology, within the Corporate Services, and provide support to the IT Manager as reasonably required.
• Ability to work in a cross-cultural team environment and provide peer support to other team members
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Corporate Services.

Key Duties and responsibilities include but are not limited to 

• Lead and supervise the IT Helpdesk team, providing guidance, training, and performance management.
• Oversee daily helpdesk operations, ensuring efficient ticket management and resolution.
• Act as an escalation point for complex technical issues involving hardware, software, and network systems.
• Monitor and report on helpdesk performance metrics and service levels.
• Maintain and update documentation, procedures, and knowledge base articles.
• Collaborate with other IT team members to support infrastructure, application deployment, and system upgrades.
• Ensure compliance with IT policies, security standards, and data protection regulations.
• Manage inventory of IT assets including desktops, laptops, mobile devices, and peripherals.
• Participate in IT projects and contribute to continuous improvement initiatives.
• Provide hands-on support when required, including remote and onsite troubleshooting.
• Other reasonable duties as requested by Senior Leadership in Corporate Services or the CEO.

Essential Requirements

• A willingness to work in a cross-cultural environment.
• Excellent verbal and written communication skills providing a strong focus on customer service.
• Ability to work with minimum supervision, exercise efficient time management and demonstrated ability in utilising initiative and problem solving.
• Must be able to work well in a team environment.
• Be willing to work flexible work hours, including afterhours project work.
• Current Criminal History check (no more than 3 months old).

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce. 

Our key benefits:

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives.

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Maintenance Admin Support Officer.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “Caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Maintenance Admin Support Officer is responsible for assisting with the administration for the repairs and maintenance of assets, equipment, accommodations, stores, and facilities which are owned, leased, or operated by CEQ.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Maintenance Admin Support Officer will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold or working towards Certificate III in Business Administration, a trade qualification or other relevant qualification preferred but not essential
• Previous experience working in an administration and maintenance related roles
• Experience in creating/maintain online document databases.

Software & Systems Experience

• Basic to intermediate level of competency using Procurement software like Pronto or other similar systems
• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).

Team

• Work as part of the Maintenance team, within the Operations department, and provide support to the Maintenance Manager as reasonably required
• Ability to work in a cross-cultural team environment and provide peer support to other team members
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Operations and/or CEO.

Key Duties and responsibilities include but are not limited to

• Support management in the administration of maintenance works on assets, facilities, and equipment to ensure they are maintained in a sustainable and safe condition
• Action maintenance issue notifications, including maintaining and updating the maintenance portal records
• Assist with after-hours and weekend maintenance calls as required
• Establish and maintain effective working relationships with internal and external stakeholders
• Prioritise required works and maintain records of contractor works, store visits, and additional works required
• Work with vendors to assess condition of CEQ assets, premises, and equipment on site
• Maintain accessible registers and records, including contractor licenses & insurances; fire safety inspections; electrical test and tag records; assets
• Obtain supplier quotations and prepare purchase orders as required
• Liaise with internal clients and external contractors regarding repairs and maintenance of assets & equipment
• Monitor WH&S to ensure employee and contractor safety and a safe workplace
• Other reasonable duties as requested by Senior Leadership in Operations or the CEO.

Essential Requirements

• Demonstrated ability to communicate and work in a cross-cultural environment and to uphold culturally appropriate practices
• Excellent customer service skills and telephone etiquette.
• Ability to work well within a team environment and autonomously.
• Occasional travel to remote communities, likely involving small aircrafts and commercial ferries
• Basic knowledge of Geography of the Northern Queensland and Torres Strait regions
• High level written and oral communication skills
• Basic maintenance experience and understanding of electrical, mechanical, plumbing and HVAC principals preferred, or an interest in learning these skills
• High level ability to plan, prioritise and organise work activities
• Current Criminal History check – no more than 3 months old.

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce. 

Our key benefits:

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Workplace health and wellbeing initiatives.

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Store Management Couple – Bamaga.

As a critical team members, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “Caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Management Couple is responsible to provide effective and efficient management of the day-to-day operations of the Store business, ensuring financial viability of the store, adequate employing levels, effective merchandising, compliance with all legislative and company policies and procedures and adherence to operational budgets under the guidance of the Regional Manager Operations.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Management Couple will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold or working towards a Certificate III in Retail
• Food Safety Certificate is desirable but not essential
• Forklift License
• Previous experience working in a similar role within a remote Retail environment or Hospitality environment is desirable but not essential
• Previous experience working in a large and complex business desirable, but not essential.

Software & Systems Experience

• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Intermediate to advanced level of competency using time-sheeting systems such as Humanforce or other similar systems preferred.
• Basic to intermediate level of competency using Stock ordering/Inventory systems

Team

• Work as part of the Store , within the Operations team, and provide support to the Regional Manager as reasonably required
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.
• Ability to work in a cross-cultural team environment and provide peer support to other team members

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Operations.

Key Duties and responsibilities include but are not limited to

• Supervise the financial operations of the Store, including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark down, refunds, pricing, as per CEQ policies and procedures.
• Lead and manage employee in the business units in accordance with contemporary human resource principles including mentoring assistant store managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure and industrial instrument
• Ensure high level of customer service is maintained.
• Manage wages within budget.
• Develop and implement employee rosters.
• Monitor store merchandising and store specials effectiveness in conjunction with the Regional Manager Operations and Buying Department.
• Maintain store equipment and appliances which may include after-hours call outs for refrigeration or break in.
• Monitor store presentation in conjunction with the Regional Manager.
• Manage all stocktakes within time frames and in accordance with CEQ Policy and Procedure.
• Assist with quarterly written assessment of the business units.
• Monitor WH&S to ensure employee safety and a safe workplace.
• Other duties as directed by the Regional Manager. Other reasonable duties as requested by Senior Leadership in Operations or the CEQ.

Essential Requirements

• Experience with shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers, overrides, and daily cash balances as per CEQ policies and procedures.
• Experience in supervising employees in accordance with contemporary human resource principles including mentoring employees in store presentation and merchandising principles, performance management and WH&S.
• Demonstrated ability to develop and implement employee rosters and assist the store manager to maximise employing resources.
• Excellent customer service.
• Ability to assist with stock takes.
• Demonstrated ability to manage the operations of a store and equipment in accordance with the Australian New Zealand Food Safety Standards Code.
• Ability to monitor WH&S to ensure employee safety and a safe workplace.
• Ability to work in a cross-culture team environment.
• Current Criminal History check (no more than 3 months old)

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Your new company

CEQ is a not-for-profit organisation committed to providing essential goods and services to communities in the Torres Strait, Northern Peninsula Area (NPA) and remote Aboriginal communities. We are responsible for the operation of 30 retail stores throughout these remote areas, providing access to quality fresh food, groceries and essential services like fuel, gas, and ATM facilities.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 5 weeks annual leave & 17.5% leave loading
• Accommodation & Utility Bills Covered.
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives
• Mobile phone

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Finance Officer – Accounts Receivable.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “Caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Finance Officer provides support in the areas of cash management and reconciliations to General Ledger for financial transactions.  The Finance Officer also provides support to ensure accounts are finalised to allow for period reporting.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Finance Officer will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold or working towards a Certificate III in Accounts Administration is desirable, but not essential.
• Previous experience in a similar role with similar responsibilities in a multi-site commercial or government environment.
• Demonstrated ability to manage a large customer ledger and working in a large and complex business desirable, but not essential.

Software & Systems Experience

• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Experience using whole of enterprise systems – specifically Pronto Xi or similar ERP systems.
• Familiar with the operations of computerised based debtor systems.
• Demonstrated ability to use productivity applications and web-based banking software.

Team

• Work as part of Corporate Services within the Finance team and provide support to the Financial Accountant as reasonably required.
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.
• Ability to work in a cross-cultural team environment and provide peer support to other team members.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by General Manager- Corporate Services.

Key Duties and responsibilities include but are not limited to

• Daily cash receipting to accounts and processing of debtor transactions as required.
• Match eftpos and ATM receipts to bank statement.
• Reconcile and close cash register drawers for designated stores.
• Organise cash drops for all Stores including liaising with Store Staff, Airlines and Cash Service Providers.
• Create payments in banking application software for cash transfers.
• Prepare month-end reconciliations for accounts where required.
• Perform month end and year end close off processes as required.
• Resolve any subsidiary ledger coding issues where required.
• Maintain customer relations through high level customer support including follow-up on outstanding debtor accounts.
• Manage credit limits and enter payment plans where appropriate.
• Manage and process CEQ Christmas Club applications and payments.
• Process electronic payments for customer refunds as required.
• Review and update the administration manual as required.
• Work on special projects as required.
• Assist the Accounts Payable function in the preparation of payment runs weekly if required.
• General administration tasks associated with finance department functions.
• Print invoices and file when required.
• Store filing.
• Monitor WH&S to ensure staff safety and a safe workplace.

Essential Requirements

• Excellent customer service skills and telephone etiquette.
• Ability to quickly learn new software applications and use same.
• Current Criminal History check – no more than 3 months old.

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Merchandise Manager.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with occasional travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “Caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Merchandise Manager is responsible for the coordination, management, and procurement of retail goods, materials, and components for CEQ’s diverse retail operations. This includes Retail Supermarkets, M10 Hardware, Col Jones (Betta Electrical), and the Community Home Hardware business. The role ensures efficient, cost-effective purchasing and inventory strategies that support the operational success and commercial sustainability of each retail division within the organisation.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Merchandise Manager will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold of working towards a bachelor’s degree in business/marketing/ retail management
• A minimum of 3 years of experience working in a similar role within the Retail environment or Hospitality environment is desirable but not essential
• Previous experience working in a large and complex business desirable, but not essential.

Software & Systems Experience

• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Intermediate to advanced level of competency using iRMS, Tower, Sympac, SmartRetail or other similar inventory systems

Team

• Lead, coach and develop the Buying team in alignment with CEQ’s Human Performance objectives, elevating engagement, collaboration and wellbeing outcomes for the team
• Ability to work in a cross-cultural team environment and provide peer support to other team members
• Build and foster collegial relationships across all teams in the business, with a high focus on collaboration between Merchandise, Corporate Services and Operations, ensuring high productivity outcomes and the success of CEQ.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Merchandise & Supply.

Key Duties and responsibilities include but are not limited to 

• Provide purchasing leadership and expertise to ensure maximum value is achieved from and throughout the procurement process
• Monitor and manage the level of stock through sales analysis and an accurately maintained data base
• Manage the development and maintenance of ranges.
• Review stock pricing to ensure CEQ is competitive ad affordable on everyday products required for the community’s health and wellbeing whilst ensuring gross profit margins are maintained at a level required for business sustainability
• Drive, monitor and manage the CEQ promotional program for continuous improvement for the benefit of the community, and CEQ sustainability
• Work collaboratively with the CEQ team on strategies to increase sales & profits.
• Develop and execute sales, ranging strategies and marketing initiatives, plus promotional activities to increase sales and provide competitive retail offers to all stores
• Develop and maintain relationships with key suppliers, promotional spend/opportunities, equipment provision, sales and purchasing rebates, and other opportunities to benefit CEQ and its customers
• Oversee the selection of suppliers and submit contracts for approval within the supplier group
• Oversee supplier product performance throughout the duration of contract to service level and defined KPIs
• Developing and implementing sourcing strategies for the category and its planning processes that encompasses promotions, forecasting, stock control, ranging, spacing and review
• Review and monitor the accuracy of the information input into the CEQ computer system via the Category Buyers
• Develop local supply chain (with partnerships and facilitation of Indigenous businesses)
• Monitor WH&S to ensure staff safety and a safe workplace.
• Develop succession plans for all key roles within your business unit
• Drive nutrition and wellbeing improvements within our team and community
• Other reasonable duties as requested by General Manager – Merchandise & Supply or the CEO.

Supervisory Responsibilities     

• This position supervises the Category Buyers.

Essential Requirements

• Demonstrated ability to work in remote locations with limited resources.
• A collaborative and inclusive approach to working within a cross-cultural environment, where respect for and a desire to gain an understanding of traditional Torres Strait Islander and Aboriginal culture and customs is an absolute necessity
• Ability to travel to remote communities in light aircraft and ferries as required.
• Demonstrated ability to work in a resource limited environment
• Current Criminal History check (no more than 3 months old).

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Positions of Interest

We’re continually seeking skilled individuals in the following areas:

• Store Manager
• Assistant Store Manager
• Store Supervisor
• Relief Store Managers
• Shop Assistant

Skills and Experience

The ideal candidates will have

• Willingness to work in remote areas
• Previous experience in a retail environment at a Store Manager / senior supervisory level preferably in remote and isolated locations
• Previous experience in roles involving stock control and ordering
• Intermediate to advanced level of competency using POS system (preferably SmartRetail or Grocery Manager),Rostering Systems (preferably Human force).

Benefits of joining CEQ

• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Free Private Accommodation, with Electricity and all Utility bills covered.
• Opportunity to travel across remote Aboriginal communities , Northern Peninsula Area, and Torres Strait.
• 5 weeks annual leave & 17.5% leave loading
• Opportunity for career and personal development with company sponsored qualifications and certifications.
• Attractive Salary and travel benefits

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce. 

Applications Welcome 

If you believe you have the skills, experience, and passion to contribute to our team, we would love to hear from you. Please submit your expression of interest along with your resume and cover letter to our recruitment team or via SEEK.

For further information pertaining to any of the above positions of interest, please email people@ceqld.org.au or call 07 4050 4385.

Are you ready to embark on a career journey that offers professional growth with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks a dedicated individual/s to fill the pivotal role of Store Management couple. 

As critical team members, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journey, apply for this role.

About the role

The Management couple is to provide effective and efficient management of the day-to-day operations of the Remote Store business, ensuring financial viability of the store, adequate employing levels, effective merchandising, compliance with all legislative and company policies and procedures and adherence to operational budgets under the guidance of the Regional Manager Operations.

Essential Duties and Responsibilities

• Supervise the financial operations of Remote Store, including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark down, refunds, pricing, as per CEO policies and procedures.
• Lead and manage employee in the business units in accordance with contemporary human resource principles including mentoring assistant store managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure and industrial instrument.
• Ensure high level of customer service is maintained.
• Manage wages within budget.
• Develop and implement employee rosters.
• Monitor store merchandising and store specials effectiveness in conjunction with the Regional Manager Operations and Buying Department.
• Manage equipment.
• Monitor store presentation in conjunction with the Regional Manager.
• Manage all stocktakes within time frames and in accordance with CEO Policy and Procedure.
• Assist with quarterly written assessment of the business units.
• Monitor WH&S to ensure employee safety and a safe workplace.
• Other duties as directed by the Regional Manager.

Competency

• To perform the job successfully, an individual should demonstrate the following competencies:
• Business Acumen – Understands business implications of decisions; Aligns work with strategic goals.
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer needs; Meets commitments.
• Interpersonal Skills – Maintains confidentiality.
• High level written and oral communication skills.
• Teamwork – Contributes to building a positive team spirit.
• Cost Consciousness – Conserves organisational resources.
• Ethics – Treats people with respect; Keeps commitments.
• Organisational Support – Completes administrative tasks correctly and on time.
• Planning/Organizing- Prioritises and plans work activities.
• Dependability – Keeps commitments.

Essential Requirements

• Experience with shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers, overrides, and daily cash balances as per CEQ policies and procedures.
• Experience in supervising employees in accordance with contemporary human resource principles including mentoring employees in store presentation and merchandising principles, performance management and WH&S.
• Demonstrated ability to develop and implement employee rosters and assist the store manager to maximise employing resources.
• Excellent customer service.
• Ability to assist with stock takes.
• Demonstrated ability to manage the operations of a store and equipment in accordance with the Australian New Zealand Food Safety Standards Code.
• Ability to monitor WH&S to ensure employee safety and a safe workplace.
• Ability to work in a cross-culture team environment.
• Current Police check (no more than 3 months old)

Desirable

• Certificate III or IV in Retail
• Food Safety Certificate
• Workplace Health and Safety Certificate

Work Environment

The position is based across Remote FNQ Communities including the Torres Strait Islands.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 5 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,000.00 p.a. (meals & entertainment options)
• Accommodation, Electricity and Utility bills covered.
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives
• Laptop & Mobile phone

Applications Welcome 

If you are interested in joining our team, we welcome all applications

Check out our Current Seek Listings here

First Nations people are encouraged to apply.