Careers

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Maintenance Admin Support Officer.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Maintenance Admin Support Officer is responsible for assisting with the administration for the repairs and maintenance of assets, equipment, accommodations, stores, and facilities which are owned, leased, or operated by CEQ.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Maintenance Admin Support Officer will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold or working towards Certificate III in Business Administration, a trade qualification or other relevant qualification preferred but not essential
• Previous experience working in an administration and maintenance related roles
• Experience in creating/maintain online document databases.

Software & Systems Experience

• Basic to intermediate level of competency using Procurement software like Pronto or other similar systems
• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).

Team

• Work as part of the Maintenance team, within the Operations department, and provide support to the Maintenance Manager as reasonably required
• Ability to work in a cross-cultural team environment and provide peer support to other team members
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Operations and/or CEO.

Key Duties and responsibilities include but are not limited to

• Support management in the administration of maintenance works on assets, facilities, and equipment to ensure they are maintained in a sustainable and safe condition
• Action maintenance issue notifications, including maintaining and updating the maintenance portal records
• Assist with after-hours and weekend maintenance calls as required
• Establish and maintain effective working relationships with internal and external stakeholders
• Prioritise required works and maintain records of contractor works, store visits, and additional works required
• Work with vendors to assess condition of CEQ assets, premises, and equipment on site
• Maintain accessible registers and records, including contractor licenses & insurances; fire safety inspections; electrical test and tag records; assets
• Obtain supplier quotations and prepare purchase orders as required
• Liaise with internal clients and external contractors regarding repairs and maintenance of assets & equipment
• Monitor WH&S to ensure employee and contractor safety and a safe workplace
• Other reasonable duties as requested by Senior Leadership in Operations or the CEO.

Essential Requirements

• Demonstrated ability to communicate and work in a cross-cultural environment and to uphold culturally appropriate practices
• Excellent customer service skills and telephone etiquette.
• Ability to work well within a team environment and autonomously.
• Occasional travel to remote communities, likely involving small aircrafts and commercial ferries
• Basic knowledge of Geography of the Northern Queensland and Torres Strait regions
• High level written and oral communication skills
• Basic maintenance experience and understanding of electrical, mechanical, plumbing and HVAC principals preferred, or an interest in learning these skills
• High level ability to plan, prioritise and organise work activities
• Current Criminal History check – no more than 3 months old.

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce. 

Our key benefits:

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Workplace health and wellbeing initiatives.

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Regional Manager – Stores.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

Summary

The Regional Manager is responsible for the efficient and profitable operation of all the designated stores within their location. With excellent knowledge on retail operations, the Regional Manager will oversee all the financial operations of CEQ stores, including fuel outlets, sales figures, end of day registers, safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures. The role will report to the Group Retail Manager.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Regional Manager will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice

Qualifications & Experience

• 3 years’ experience in a retail environment at a Store Manager or senior supervisory level, in remote and isolated locations preferred
• Strong experience with other administration or maintenance related roles desirable
• Hold or working towards a Certificate III or IV in Retail Management
• Hold or working towards a Certificate IV in Training and Assessment desirable but not essential.

Software & Systems Experience

• SmartRetail/Grocery Manager or other similar inventory systems
• Intermediate to advanced level of competency with Time and attendance / Rostering systems
• Intermediate to advanced level of competency using the Microsoft Office Suite of tools, including Outlook, Word, Excel, PowerPoint and Teams.

Team

• This position is responsible for the leadership and supervision of Store Managers at the designated CEQ stores
• Work as part of the Operations, within the Stores team, and provide support to the Retail Manager as reasonably required
• Build and foster collegial relationships to ensure the productivity and success of the operations team.
• Ability to work in a cross-cultural team environment and provide peer support to other team members

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Operations and/or CEO.

Key Duties and Responsibilities

• Oversee the financial operations of CEQ stores, including fuel outlets and including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures
• Complete stocktakes as directed by the Group Retail Manager within time frames and in accordance with CEQ Policy and Procedure and analyse results
• Ability to lead and manage employees in CEQ stores by providing on-job training and mentoring store managers in store presentation and merchandising principles, performance management, WH&S, and CEQ policies and procedures
• Manage wages within budget guidelines
• Quarterly performance reviews on respective employees and stores are undertaken.
• Develop and implement employee rosters and assist Store Managers to maximise employing resources
• Coach store employee in customer service standards and practices
• Monitor store merchandising and store specials effectiveness in conjunction with Stores and Merchandising Department
• Manage the CEQ stores and equipment in accordance with the Australian New Zealand Food Safety Standards Code
• Monitor store presentation
• Manage schedule for store visits
• On completion of store visits, prepare detailed store report for the Group Retail Manager.
• Meet with concerned Cairns office employees to discuss store results and provide explanation of same
• Conduct quarterly written assessment of each store’s operations
• Scheduled training program is delivered in timeframes
• Monitor WH&S to ensure employee safety and a safe workplace
• Travel to remote communities, likely involving small air and commercial ferries.
• Ability to assist store teams during their hours of trade which may include weekends/ late nights including phone calls from security companies regarding refrigeration breakdowns or store break ins.
• Other reasonable duties as requested by the General Manager Operations, Retail Manager or CEO.

Essential Requirements

• Regular travel and/or residing at communities
• A collaborative and inclusive approach to working within a cross-cultural environment, where respect for and a desire to gain an understanding of traditional Torres Strait Islander and Aboriginal culture and customs is an absolute necessity
• Operating hands on in a retail environment
• Mentoring or coaching employees to enhance skills
• Demonstrated ability to work in a resource limited environment
• Current Criminal History check (no more than 3 months old).

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Your new company

CEQ is a not-for-profit organisation committed to providing essential goods and services to communities in the Torres Strait, Northern Peninsula Area (NPA) and remote Aboriginal communities. We are responsible for the operation of 31 retail stores throughout these remote areas, providing access to quality fresh food, groceries and essential services like fuel, gas, and ATM facilities.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives
• Laptop & Mobile phone

Applications Welcome 

To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter.

Are you ready to embark on a career journey that offers professional growth with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact?

Community Enterprise Queensland (CEQ) seeks a dedicated individual/s to fill the pivotal role of Store Management couple. 

As critical team members, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journey, apply for this role.

About the role

The Management couple is to provide effective and efficient management of the day-to-day operations of the Remote Store business, ensuring financial viability of the store, adequate employing levels, effective merchandising, compliance with all legislative and company policies and procedures and adherence to operational budgets under the guidance of the Regional Manager Operations.

Essential Duties and Responsibilities

• Supervise the financial operations of Remote Store, including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark down, refunds, pricing, as per CEO policies and procedures.
• Lead and manage employee in the business units in accordance with contemporary human resource principles including mentoring assistant store managers in store presentation and merchandising principles, performance management, WH&S, policy and procedure and industrial instrument.
• Ensure high level of customer service is maintained.
• Manage wages within budget.
• Develop and implement employee rosters.
• Monitor store merchandising and store specials effectiveness in conjunction with the Regional Manager Operations and Buying Department.
• Manage equipment.
• Monitor store presentation in conjunction with the Regional Manager.
• Manage all stocktakes within time frames and in accordance with CEO Policy and Procedure.
• Assist with quarterly written assessment of the business units.
• Monitor WH&S to ensure employee safety and a safe workplace.
• Other duties as directed by the Regional Manager.

Competency

• To perform the job successfully, an individual should demonstrate the following competencies:
• Business Acumen – Understands business implications of decisions; Aligns work with strategic goals.
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer needs; Meets commitments.
• Interpersonal Skills – Maintains confidentiality.
• High level written and oral communication skills.
• Teamwork – Contributes to building a positive team spirit.
• Cost Consciousness – Conserves organisational resources.
• Ethics – Treats people with respect; Keeps commitments.
• Organisational Support – Completes administrative tasks correctly and on time.
• Planning/Organizing- Prioritises and plans work activities.
• Dependability – Keeps commitments.

Essential Requirements

• Experience with shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers, overrides, and daily cash balances as per CEQ policies and procedures.
• Experience in supervising employees in accordance with contemporary human resource principles including mentoring employees in store presentation and merchandising principles, performance management and WH&S.
• Demonstrated ability to develop and implement employee rosters and assist the store manager to maximise employing resources.
• Excellent customer service.
• Ability to assist with stock takes.
• Demonstrated ability to manage the operations of a store and equipment in accordance with the Australian New Zealand Food Safety Standards Code.
• Ability to monitor WH&S to ensure employee safety and a safe workplace.
• Ability to work in a cross-culture team environment.
• Current Police check (no more than 3 months old)

Desirable

• Certificate III or IV in Retail
• Food Safety Certificate
• Workplace Health and Safety Certificate

Work Environment

The position is based across Remote FNQ Communities including the Torres Strait Islands.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits:

• 5 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,000.00 p.a. (meals & entertainment options)
• Accommodation, Electricity and Utility bills covered.
• Employee assistance program (counselling & support services) available
• Opportunity for career growth
• Workplace health and wellbeing initiatives
• Laptop & Mobile phone

Applications Welcome 

If you are interested in joining our team, we welcome all applications

Check out our Current Seek Listings here

First Nations people are encouraged to apply.