Under CEQ’s initiative, Operation My Pay, a review of rostering and timesheet practices was carried out in 2025. The review identified areas for improvement and reaffirmed CEQ’s duty to comply with relevant legal, industrial, and organisational frameworks.

From this work, CEQ developed rostering and timesheet practices aimed to:

Rosters:

• adhere to regulatory and organisational frameworks, including Work Health and Safety legislation, industrial awards, anti-discrimination requirements, and CEQ People and Workplace Culture policies.
• guarantee sufficient supervision, fair workload distribution, alignment of skills with shifts, and team member allocation based on customer and business demand.
• supports excellent customer service; and
• responds to weather and seasonal variations
• plans for promotional events.

Timesheets

• accurately reflect the work done.
• variations approved appropriately.
• processed accurately.
• pay team members accurately.

This manual promotes consistent, accurate, and compliant rostering and timesheet management across CEQ. It assists managers and supervisors in creating fair and efficient rosters that meet legal requirements while addressing the needs of the business and team members.

This Fact Sheet gives easy-to-understand, factual answers to the most common questions about Clock Rounding. It is your most accurate source of information to understand this issue better.

Please download and read through this Fact Sheet and access this page for further updates around the Clock Rounding Project.

If you worked for CEQ between January 2018 and October 2024, you are asked to read and understand this information and freely ask questions if you have any.