Coronavirus Information

Keeping you updated

Updated 3rd April, 2020

As the COVID-19 (Coronavirus) situation is constantly changing around the country, we will endeavour to keep our communities updated on how changes affect our IBIS and ABIS Supermarkets. We will also provide any updates on changes that affect Thursday Island Mitre 10, Col Jones and Mona’s Bazaar on Thursday Island.

In line with the current Federal and State Government updates, all our stores remain open however there may be restrictions on the number of customers and staff in the store at any one time. Our managers are all aware of these changes and we ask for your patience and cooperation if you are asked to wait to enter the store.

The health, safety and wellbeing of everyone in our communities is our highest priority, and we have taken extra measures to ensure our stores are clean and safe for everyone.

Rest assured, we will continue to provide essential goods and services as long as we can safely do so.



What is CEQ doing about Coronavirus?

CEQ has implemented a Covid-19 (Coronavirus) management plan covering all operations including IBIS, ABIS, T.I Mitre 10, Col Jones, Mona’s Bazaar and the CEQ Head Office in Cairns.

As a customer, you may notice the following changes in our stores:

  • Increased cleaning schedules on all touch-points within the stores including register areas, ATM’s and fridge handles
  • We are actively promoting social distancing and other preventative measures through signage and on our TV displays where installed
  • We are displaying relevant health contact advice for communities on our TV displays where installed
  • We have implemented temporary purchase limits on some products

Things you may not see that we are doing include:

  • Smart rosters to ensure we will always have enough staff available
  • We have limited travel and only essential travel is now conducted
  • We are working with vulnerable members of the community to assist with their shopping
  • We have sourced alternative supply of products to supplement any of our orders that are under supply pressure
  • Stores have been equipped with appropriate emergency kits in the event they are needed
  • Staff showing any type of sickness are asked to stay at home



Is it safe to go shopping?

CEQ has taken precautions to make shopping as safe as possible in the current environment. With increased cleaning, strict staff policy regarding sickness and a management plan in place, our stores are safe as long as members of the community are doing the right thing.

In line with Government advice and all other shops in Australia at this time, we do ask that our customers go about their shopping as quickly as possible to limit their time out and about.



What can I do to protect myself and my community?

  • We want to see all our customers out shopping and getting what they need, but please if you are feeling unwell don’t go shopping
  • If you’re feeling unwell, get a friend or family member to go to the shops for you
  • Practice social distancing, stay two steps away from others while you’re out and about
  • Stay up to date with the latest advice from




The Australian Government Department of Health website contains the most up-to-date public health advice and guidelines. To stay updated, please visit:

Important Resources

The Australian Government Department of Health website contains the most up-to-date public health advice and guidelines. To stay updated, please visit: